5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of exactly what their contract security force will look like, but too often what they get is not what they pictured. What we have discovered is that almost all security guard businesses are capable of providing the service that property managers want, but too often do not due to a lack of ongoing excellent control procedures.
Safety guard businesses are unlike any seller that a home manager usually hires. If you employ a painter, then you can see whether or not they are doing their tasks by looking at the walls. However, when you employ a security guard company, how often can you see whether the guard company is doing their job including running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your guards. In the majority of cases they likely are, but it’s important to employ a system of verification and quality control to ensure that problems associated with the deficiency of performing these tasks don’t begin to happen.
In this guide we will discuss five (5) easy actions to improving your security guard service and achieving what you imagine as your ideal office security guard.
Screen Your Guards Qualifications
In most states, guards are mandated to have a specified amount of training before they could begin working as security guards. If your state is one of those states, ensure that your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the sort of training that’s being provided by your security company and inquire does it seem decent.
It is also the security guard company performing history and drug screenings on all your guards until they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another superb method to display whether the guard is a good fit for your property is to conduct a brief”interview” to get a feel for the guard and to explain your expectations. This first conversation will tell you a lot on what to expect from that guard and it gives you a chance to request a different guard if you feel that it is necessary.
Assess Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces every guard to the company itself, in several circumstances the shield’s orientation to his assigned land is not quite as complete. We call the orientation to the assigned land”Website Specific Training”. Learn What your website specific training resembles:
• Can it happen at your premises?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security company double bank?
Determine the response to every one of the questions and be certain that they fit with what you believe is adequate. You should even think about sitting in on your security guard business’s orientation and also your website specific training to get an understanding of what goes into preparing a guard to work in your premises.
Protect supervision is one of the main factors of very good security guard service. When security businesses provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the guard to understand and better understand their responsibilities. When the guards are not being supervised, they begin to feel that their job is not important and they begin to see themselves as less of a part of the security team. When guards don’t feel as part of your team it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract does not demand on-site supervision, how can your security guard company remotely supervise its guards? Outside the normal security company field supervisor spot checks, the 2 methods of distant supervision that prove most successful are: Officer Tour Tracking Systems
In case your guards must produce rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they are on your premises. These tracking systems permit the security guard company to monitor the time and log the activity of these guards while they are making rounds to several areas on your premises. Most Officer Tour Tracking Systems can create reports which enable the security guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be provided with an updated version of those reports.
In addition to Officer Tour Tracking systems, we have discovered that having a system for guards to check in regularly with the security guard company provides a method of making certain that each guard is secure and alert. Using guards check-in regularly together with the security guard company, at least each 30 minutes, guards believe that their safety is important and that being awake and alert is also an significant part their job.
Expand Your Favorite
After hours inspections of your guards are almost always great ways of finding out exactly what is occurring with your security while you are not there. During these inspections, be sure to ask your security guards questions about their responsibilities and duties to ensure that they know their tasks. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when selecting a security adviser be sure that the adviser is not really a security guard company. If so, your audit is guaranteed to turn up problems with your existing security guard company.